Straightforward and fair, always.
As this is a pre-order collection, orders will be processed and shipped once production is complete. Estimated ship date is mid-September 2026. You will receive a shipping confirmation email with tracking information as soon as your order ships.
We ship to all 50 US states with a $16 flat rate, no matter where you're located. Estimated delivery time after shipping is 3-7 business days depending on your location.
Local pickup is available for customers in the Cartersville, GA area only. When your order is ready to be picked up, we will contact you via email and/or phone. Orders selecting local pickup that aren't from a local address will be canceled and refunded, or shipped at the buyer's expense with shipping charged separately. Please don't select this option unless you can pick up in person; it's reserved for local riders so we can keep prices low for everyone. ❤️
For this first collection, we are only able to ship within the United States. We know many of you outside the US have asked about ordering, and we are working on offering international shipping for a future run. Join our mailing list or follow along on TikTok and Instagram to be the first to know when that opens up.
Once your order ships, you will receive an email with your tracking number. If you have any questions about your shipment, please contact us at lowtideequestrian@gmail.com.
If your order arrives damaged or is lost in transit, please contact us within 7 days of the delivery date and we will work with you to resolve the issue.
Because our first collection is a limited pre-order run, all pre-order sales are final. We encourage you to review the product details carefully before placing your order. If you have any questions before purchasing, please reach out to us at lowtideequestrian@gmail.com and we are happy to help.
If you receive an item that is defective or different from what you ordered, we will work with you to make it right. Please contact us within 7 days of receiving your order with photos of the issue.
For any questions about your order or our policies, please reach out at lowtideequestrian@gmail.com. We aim to respond within 24-48 hours.
Have a question not answered here?
Get in touch with us and we will get back to you as soon as possible.